Last updated: 29 August 2025

 

Company: GINGERELLA ROX PTY LTD
Contact: support@gingerellarox.com • gingerellarox@gmail.com

 

We want you to be confident when you buy from Gingerella Rox. This policy explains when a return, replacement, or refund may apply. Nothing in this policy limits your rights under consumer laws in your country.

 

1. Digital products and online courses

• All sales are final. Digital items and online courses grant instant access at checkout and are non-refundable once delivered to your email or account.

• This includes change of mind, personal circumstances, or results not achieved.

• Access issues: if you cannot access your purchase, email us within 7 days and we will restore access.

• Duplicate purchases: if you accidentally buy the same digital item twice within 7 days, we will refund the duplicate once verified.

• UK and EU: by starting access during the 14 day period you consent to immediate delivery and acknowledge the cooling off right no longer applies. Your statutory rights for faulty digital content remain.

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2. Physical products and machines

Some offers include a physical machine supplied by a trusted third-party partner.

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• Defective on arrival or fault within 14 days: eligible for repair or replacement after assessment. Contact us within 14 days of delivery with photos or video, the serial number, and a clear description of the issue.

• Manufacturer warranty: a 60 day supplier warranty applies. After the first 14 days we will connect you with the supplier to arrange repair or replacement under their warranty terms.

• Returns conditions: return in original packaging with all accessories and serial labels intact. Damage from misuse, unauthorised repairs, incorrect voltage, or neglect is not covered.

• Return shipping: for confirmed faults, replacement shipping is covered by us or the supplier. If no fault is found, inspection and shipping costs may apply.

• Change of mind: no change of mind returns on machines or other physical products.

• Transit damage: report within 48 hours of delivery with photos of the box and product so we can lodge a carrier claim.

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3. How to start a return or warranty claim

1. Email gingerellarox@gmail.com with your order number, full name, and region.

2. Include photos or video and the serial number if applicable.

3. Wait for an RMA and return instructions. Do not send items back without an RMA.

4. After we receive the item, allow up to 5 business days for assessment. We will then confirm the outcome and next steps.

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Remedies: repair, replacement, store credit, or refund to the original payment method where required by law or if a repair or replacement cannot be provided within a reasonable time.

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4. Exchanges

Exchanges are offered only for confirmed defects or damage. Exchanges are not offered for change of mind.

 

5. Non-returnable items

Digital downloads, online courses, gift codes, and tickets to live events are not eligible for return or refund except where required by law.

 

6. Chargebacks and access

Please contact us first so we can help quickly. Filing an unmerited chargeback may result in removal of course access.

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7. Region notes

• Australia: Australian Consumer Law applies. You are entitled to a repair, replacement, or refund for a major failure and to compensation for other reasonably foreseeable loss or damage.

• United Kingdom: Consumer Rights Act 2015 applies.

• European Union: EU consumer law applies for defective goods and digital content.

• New Zealand and United States: local consumer guarantees and statutory rights apply where relevant.

 

8. Refund timing

When a refund is approved it is processed to the original payment method. Please allow your bank or card provider 5 to 10 business days to post the funds. Questions: gingerellarox@gmail.com